Refund policy

Returns and Refunds Policy

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If you would like to arrange the return of a product(s) purchased from, please contact us within 28 days of the original delivery date to request a return authorisation number. To allow for Christmas gift purchases our returns period is extended. Product(s) purchased in the first two weeks of December will have an extended returns period to the 14th of January.

To be valid for a refund the product must be returned in an unused, undamaged condition, and in the original packaging (including the Padfield fabric dust bag, cards, and gift box). To arrange the return please email with the order number and reason for return.

Please note that personalised and monogrammed orders are non-returnable and non-exchangeable.

UK Returns

Padfield offers free returns on all UK orders. Once your return has been authorised, we will send a returns label and courier contact details. Please use this label to arrange the return of the product. Please do not send returns by any other service or means. Padfield cannot be held liable or responsible if product(s) sent using a different service results in loss or damaged to the product(s). The return will not be accepted if the returns label is not used within one week after the returns label has being issued to you. Please contact in advance if you have any concerns or issues resulting in a delay.

Rest of World Returns

If you are requesting a return from outside of the UK please arrange the return via a secure trackable service. The return sender is responsible for arranging the return, covering the cost of returning the item and will be responsible for any damages or loss to the parcel. Once the return has been accepted and processed we will issue a full refund to the original payment method. The time is takes for the return to processed cannot be guaranteed by Padfield as this is subject to the relevant card issuers processing time.

To exchange a product please request a return and proceed with a new purchase.

Faulty Products

In the unlikely event that a Padfield product is faulty. Please send a photograph with a description of the fault to Once we have reviewed the issue, Padfield reserves the right to determine whether to repair, replacement or refund the product, at no cost to the customer.

This does not affect your statutory rights.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us: