Shipping policy
Shipping Policy
Thank you for visiting and shopping at PadfieldEngland.com. The following are the terms and conditions that constitute our Shipping Policy.
Padfield offers free shipping on all orders. A summary of which can be seen below.
| Shipping destination | Estimated delivery time | Shipping cost (Small/Large items) |
|---|---|---|
| UK | 2-3 business days | Free |
| Europe | 3-5 business days | Free |
| North America | 3-7 business days | Free |
| Rest of Word | 5-10 business days | Free |
UK Delivery
We aim to dispatch orders placed before 18:00 GMT/BST Monday to Friday by the next working day for next working day delivery. Orders placed after 18:00 GMT/BST Monday to Friday will be dispatched within two working days; orders placed on a Friday will be dispatched the following Monday.
Shipping Confirmation, Order Tracking and Delivery
Orders for delivery to addresses within the United Kingdom of Great Britain will be dispatched by DPD courier or Royal Mail. Please do check your inbox/spam inbox for an email from DPD and/or hello@padfieldengland.com.
If you order is being shipped internationally please check your inbox for a confirmation email from UPS containing your parcel tracking details (please check your spam inbox if you have not received an email from UPS). For smaller items dispatched with Royal Mail International Tracked and Signed for service, a Padfield team member will provide the tracking details via email (please check your inbox/spam inbox for an email from hello@padfieldengland.com).
Deliveries are made between 08:30 and 18:00 Monday to Friday. A signature will be required to ensure the safe and secure delivery of your order.
Padfield does not ship to Parcel Motels, P.O. addresses, Armed Forces addresses or hotels. If you are in London and would like to arrange a delivery to your London hotel please email: hello@padfieldengland.com and include London Hotel Delivery in the subject line.
If there is a significant delay in shipping your order, we will contact you via email or telephone.
If for any reason we are unable to ship your order we will contact you to offer a full refund and explanation.
Pre-Christmas Delivery Dates
To ensure your Padfield gifts reach you in time for Christmas, our last dates for delivery* are:
- United Kingdom: Wednesday 22nd December, order before 12:00 UK time
- United States, Canada and South America: Thursday 16th December order before 12:00 UK time
- ROW: Wednesday 15th December, order before 12:00 UK time
For personalisation please factor in an additional three days lead time.
Customs, Duties and Taxes
When ordering from PadfieldEngland.com for delivery outside of the United Kingdom of Great Britain, your order may be subject to import duties and taxes applied by the country of delivery. Padfield has no control over these import duties and tax charges, as such these charges along with any additional customs clearance fees are the responsibility of you the customer. These charges vary from country to country and if you wish to determine these prior to ordering please contact your local customs office for more information.
Damages and Loss
All Padfield goods remain the property of Padfield until they are paid for in full and delivered. Padfield cannot be held liable for any goods damaged or lost once our courier has made the delivery. If your order has not been delivered please contact us within 48 hours to notify us, so that we can work with our courier service to locate and deliver your parcel.
If your Padfield accessory arrives damaged, please keep all packaging. Please immediately notify us by email, including photographs of the packaging and the damaged accessory to hello@padfieldengland.com. We will be in contact within 24 hours to assess the damage and to work with you to determine whether an exchange is required. Without proof of the damaged packaging and item, Padfield cannot be held liable for any damages.
If you are returning an order please refer to our Returns Policy for parcel damages and loss.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.